PUBLIC SIGNAL WORKS

Customer support

Start with a clear question.

Use the same work email used at checkout whenever possible. We will never ask for your card number, password, API key, or administrative credentials.

Email support

For purchase questions, intake, delivery, corrections, cancellations, refunds, and privacy requests.

Response targets

Purchase intake instructions: within one business day.

General support: within two business days, Monday through Friday, excluding Canadian statutory holidays.

Include

Your product name, business name, checkout email, and a concise description of the question. For Proof-of-Care, include only public HTTPS URLs that you are authorized to submit.

Do not include

Passwords, API keys, complete card numbers, banking information, classified or controlled information, proposal content, or administrative access.

Payment safety: Stripe processes payment details. Public Signal Works does not need your complete card number to find or support a purchase.